Terms and Conditions

Subscription to TELPARK implies unreserved acceptance of these terms of use of the service, thus, you must read the terms and conditions below carefully.

The TELPARK Service

TELPARK is a system applied by MAKSU ESPAÑA, S.L. (hereinafter “MAKSU”) tax ID code B86389541, having its headquarters at Avenida del General Perón, 36, planta 1ª, Madrid, for the procurement and payment of goods and services. The entity MAKSU ESPAÑA, S.L. is registered in the Commercial Register of Madrid, under volume 29760, folio 18, sheet no. M-535468, entry 1. The TELPARK service is owned by MAKSU, and developed for its customers (hereinafter the “User”) for the procurement and payment of parking of vehicles on public roads or in car parks not on public roads, as well as for payment of other goods and services, whether proprietary or of entities subscribed to the TELPARK Service. The requirements for membership of and registration with TELPARK, and the usage requirements will depend, in each case, on the completion of the compulsory information fields imposed by each entity, as there may exist optional information fields in relation to use of the TELPARK Service in certain procurements or payments for goods and services. MAKSU is at liberty to suspend, block, interrupt or cancel the TELPARK service or the User registration, in the following circumstances:

  1. In order to guarantee the security of the service or the means of accessing it.
  2. When the service is being used fraudulently or wrongfully.
  3. When it is necessary to perform maintenance or repair operations to the service.
  4. In the event of a breach of the conditions by the User.

Through TELPARK, the User can execute different procurements and payments, with respect to the provisions of these terms and conditions and also with respect to the provisions of the specific terms and conditions applicable to each contract and determined by the provider associated with the TELPARK service, in particular, by the granting entities of the parking areas and, as a result, the User may proceed to:

  1. Procure parking time and manage this procurement and other services subsequent or complementary to that same procurement.
  2. Pay the fees for different forms of car parking, including on the street or in car parks.
  3. Procure any other services or purchase any other goods whatsoever marketed by TELPARK’s member entities.

The User may procure services in Spain in Spanish or in each of the official languages that coexist with Spanish. When the services are procured in Portugal, the User may also procure services in Portuguese.


Registration with TELPARK

The User must register with TELPARK using the application for mobile phones or on the MAKSU website, www.telpark.com , or on the portal of one of the member entities, business information diffusion portals or a portal of TELPARK service providers, and these are the only means of registering. Registration with TELPARK implies the total and unreserved acceptance of the terms of use of the service, and of the terms and conditions applicable to sales and services procured with TELPARK, the acceptance of the terms of the creation and use of the User’s account and the completion of personal details required for registration, the irrevocable authorisation of the charging of costs for parking and other services and goods procured by the User by means of credit or debit cards paired with TELPARK. The User may cancel his/her registration and/or rescind the authorisation to charge for the costs of parking and other goods and services paid for via TELPARK by means of his/her paired credit or debit card, or by any other means of payment designated and accepted by TELPARK, provided that there are no outstanding payments or charges. Subscription to TELPARK presupposes the express and unconditional consent to the use of the number plate reading system, for the purpose of charging and payment for stays in car parks, thereby obliging the User to maintain his/her number plates in a condition where they are perfectly readable. The User expressly consents to, and accepts, the processing and storage for a period of 30 days – or for a longer period in the event of a breach or summons by police – of images obtained by number plate reading systems. When using the parking services associated with TELPARK, as with the other goods and services procured through TELPARK, it is specifically to be noted that payment can be made by telematic means. The terms of use of TELPARK may, at any time, be amended, and in such a case, the registered Users must be notified. The new terms must be expressly accepted by the User. The User shall be personally responsible for the veracity, accuracy and authenticity of the data supplied at the time of registering. If the User detects any error in the data provided, they may request its amendment by sending an email to the address: soporte@telpark.com (service in Spanish), or suporte@telpark.com (service in Portuguese). Registration implies that the User makes available certain personal data, for example, his/her first name and surname/business names, address, tax identification code, mobile telephone number, etc. Further information on the data protection policy can be viewed at the following link: https://www.telpark.com/terms/ .

The User is obliged to keep the details of their registration account up-to-date, and s/he is solely responsible for the use of TELPARK. Similarly, the User is personally responsible for parking payment requests and payment for other goods and services, payment of the cost of each parking stay and service, and for all other payments authorised through TELPARK, as well as for any damage caused to TELPARK or MAKSU, or to other TELPARK member entities. The User is also responsible for the security of the equipment s/he uses to access TELPARK, to ensure the confidentiality and privacy of his/her data. Nevertheless, by accepting these conditions of use of TELPARK, the User consents to receive invoices by telematic means. The User expressly authorises MAKSU and the member entities to send payment notifications or other charges made, and to issue invoices, to his/her registered TELPARK service account, under the specific terms and conditions applicable, determined by the provider that subscribes to the TELPARK service.


Applicable law and jurisdiction

In accordance with the provisions of Article 6 of Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I), this contract will be governed by the law of the country in which the User has his/her habitual residence. In this way, if the User has their habitual residence in Spain, these terms and conditions will be governed and interpreted in accordance with Spanish legislation (Act 34/2002, of 11 July, on Information Society and e-commerce Services and Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other supplementary laws).

If the User has their habitual residence in Portugal, the Portuguese legislation will be applicable (Act 24/96 of 31 July, for the Defence of Consumers and Users and other applicable legislation).

The competent jurisdiction will be determined by the applicable legislation at all times.

User account registration

By registering with TELPARK, a TELPARK account registration will be created (“user account”), which will include the data necessary to identify the User and to enable the performance of the operations linked to the service, namely:

  1. The User's mobile phone number, when necessary.
  2. The registration number(s) of the vehicles linked to the User’s account.
  3. Other information required by the company subscribed to the TELPARK service.
  4. The payment methods paired with his/her account, the obligatory information (without which the registration could not take place), existing alongside the optional information.

The registered account may be created through the website www.telpark.com , or through the TELPARK application downloaded onto a mobile phone or computer, or through the portal of one of the member entities or through a business information diffusion portal or a portal of one of the TELPARK providers. Once the User account has been created, the User will be able to access his/her personal details with his/her username and password, which must be kept strictly confidential. The user account will include an orderly or historic record of the transactions made, including the parking stays paid for by the User, indicating the payments related to those stays, as well as other payments made through TELPARK. These historical records represent the authenticity and the evidence of the receipt of the payment requests received by the User for the procurement and payment of parking and other services – in accordance with the applicable specific terms and conditions in each case – representing the authenticity of the transactions performed, which does not constitute a total and absolute right to the use of the parking space, and it is irrelevant in regard to the transaction whether or not the parking space was used by the Users after making the payment or reservation. All the requests for payment for parking and other services accessed by the User will automatically be linked to his/her User account and therefore with the payment methods paired with the same. All the vehicle registration numbers for which payment for parking was requested through TELPARK will automatically be linked to the User’s account, and therefore with the methods of payment, including the credit or debit card paired with the User’s account. In order to be able to use TELPARK to pay for parking and other goods and services, it is necessary for the User to pair his/her account with at least one of payment methods available and accepted for TELPARK. The User is obliged to provide another payment method if the payment method paired with the account cannot be charged, or rejects the transaction for any reason. After pairing one of the available methods of payment, TELPARK will make a first payment of low value in order to confirm the validity of the chosen method of payment and that the User account is working correctly; this will take place automatically. If the User requires an invoice or payment receipt showing the name and the tax identification code, this must be requested before using the service, in the invoicing data within the User account. For this reason, during the process of registering his/her account the User must provide invoicing details (name, address and tax identification code), with the invoice being sent as to the final consumer. The invoice will include the services supplied by TELPARK and all payments made by the User for the parking of vehicles, as well as payments for other goods and services. The User is solely responsible for the use that, in accordance with the terms of use, s/he makes of TELPARK, through his/her User account, and specifically being solely responsible for:

  1. The payment requests for parking.
  2. The payment of fees for on-street parking.
  3. Payment for other goods and services.
  4. Any damage caused to the Service.


User payments and charges

On registering with the Service, the User authorises MAKSU and the service providers and providers of goods procured through the TELPARK service, to charge to his/her credit or debit card, or to any other payment method paired with the User’s account, all services procured though TELPARK. From the moment that the User requests a payment for parking, goods or services through TELPARK, the credit or debit card or the authorised payment method may be charged immediately. Nevertheless, the charge to the account may show a date later than the transaction. The User shall be responsible for the maintenance of the user account, and for checking that no unpaid balances exist. Use of TELPARK may entail the payment of a commission charge, of which the User will be informed prior to confirming each transaction, and which must be accepted by the User. The User expressly acknowledges that MAKSU and the service providers and providers of goods procured through the TELPARK service, may charge an additional penalty for each failed transaction, if it proves impossible to charge the paired credit or debit card and other authorised payment methods. The penalty charge will be 25% of the value of the transaction, and under no circumstances will be less than fifty euro cents (€0.50). The User recognises the right of MAKSU to apply a commission charge for the use of TELPARK, as well as a penalty charge for unpaid balances on the User’s account, equivalent to fifty percent (50%) of the outstanding balance owed by the User, an amount which will under no circumstances be less than twenty euros (€20), as a form of penalty for overdue accounts notification. Once a User has requested a payment through TELPARK, neither the payment or payment order may be cancelled. The payments and charges made to the User’s account will be effected over a secure and certified payments platform, guaranteeing privacy and confidentiality for each transaction. The User may expressly authorise advanced payment of certain goods and services, such as parking, tolls, etc., with the vehicle registration number linked to his/her TELPARK User account.

Payment of the services may only be carried out by use of a credit or debit card duly registered with TELPARK, as well as by other means of payment that will be previously published so that they will be known to the User. The minimum age for making payment is 18 years, the cardholder being solely responsible for any transactions. These payment methods will be subject to checks and authorisations by the lending/issuing entities, but if the entity does not authorise the payment, the service cannot be continued and will be automatically cancelled.

MAKSU or the member companies will issue the corresponding invoices. If the User wishes to receive a full invoice, s/he must request it in accordance with the provisions of the "User Registration Account" section.

Invoices not paid in full on the due dates for reasons not attributable to MAKSU will be considered overdue debt. They may be collected at any time, and shall be immediately enforceable. Similarly, the non-payment of any invoice will automatically accrue late payment interest on the unpaid amounts for natural persons at the statutory interest rate (increasing by two percentage points) and for entrepreneurs/companies, as laid down to this end in Act 3/2004 of 29 December, and any other statutory regulation amending or implementing the abovementioned act, and both parties accept to submit to this regulatory text in all its aspects and obligations, without prejudice to the provisions of the rest of the Terms and Conditions. Similarly, the User is hereby expressly informed that if the term for this is not fulfilled and provided that all the requirements laid down in Article 38 et seq. of Royal Decree 1720/2007, of 21 December are fulfilled, the data relating to payment default may be disclosed to a file for the fulfilment or breach of monetary obligations. The non-payment of invoices will involve the immediate cancellation of the service.

The total price to be paid by the User (including taxes) for the use of the services will be as shown in TELPARK at all times. Prices may vary throughout the duration of the Contract and, for this purpose, any changes will be reported in advance in TELPARK.

All prices will be shown in TELPARK in euros and will include the corresponding application tax (VAT, IGIC, etc.) in force and legally applicable at that time.


Responsibility

MAKSU shall make every effort to ensure the uninterrupted availability of TELPARK, and to ensure that there are no errors in any communication it issues. Nevertheless, and due to the very nature of the service, it is not possible to guarantee the correct functioning of internet communications. Furthermore, access to TELPARK may occasionally be suspended or restricted due to the performance of maintenance or repair works, or to the introduction of new products or services. Attempts will always be made to limit the frequency and duration of any such suspensions or restrictions. Under no circumstances will MAKSU be responsible for the fulfilment of obligations or the supply of goods and services linked to TELPARK, including, but not limited to:

  1. Fines or penalties issued to the User arising out of the poor condition or illegibility of vehicle number plates.
  2. Fines or penalties issued to the User arising out of incorrect use of the IT application by the User.
  3. Fines or penalties issued to the User due to the User’s incorrect use of the web application or the incorrect inputting of his/her personal details or the details of his/her vehicle.
  4. Fines or penalties issued to the User arising out of incorrect inputting of details of the zone in which s/he has parked, details of the vehicle registration number or of the times of beginning or ending the parking stay.
  5. Fines or penalties issued to the User due to the malfunction or poor condition of the User's computer, mobile device or device connection.

Under no circumstances will MAKSU be responsible for damages arising from improper use of the service. Nor shall it be responsible for any delay in the provision of the services or any failure if the said delay or failure is attributable to causes beyond the control of MAKSU. If the User receives a fine or penalty or the User’s actions performed over the TELPARK platform are the subject of doubt, MAKSU’s duty will consist of sending, at the request of the User, all evidence of the veracity of the transaction carried out.

The User will be responsible for all damages and/or losses it causes to MAKSU and to the member entities of the TELPARK service, both wilfully or due to negligence, in compliance with this contract, specifically, when procuring MAKSU services, the User expressly accepts the current conditions of access and use in car parks or other procured services and understands that these standards are issued exclusively by car parks, parking areas and the providers of these services. These standards will be available to be viewed by the User in each of the car parks in which the service is offered.

In all cases, the contract for parking or the contract of sale of the goods or services will establish a direct legal relationship between the User and the suppliers of the said services. Therefore, the owner of the car park or the suppliers will be solely responsible for the sale of the goods or the provision of services.

Under no circumstances will MAKSU be responsible for damages of any kind against vehicles, persons or properties.


Use of TELPARK outside Spain

TELPARK may be used in Spain and Portugal. For this purpose, it will be sufficient that the User accepts the terms and conditions laid down herein. The User accepts the disclosure by MAKSU of his/her User data to the companies or entities through which it provides the TELPARK service in Portugal, which will be provided through MAKSU SERVICES, S.A., a company registered under number 510711464 in the Commercial Register of Lisbon, with Company Identification Number (NIPC) 510711464, and having its address at Avda. Conde de Valbom, no30, 1050-068, Lisbon.


Intellectual and Industrial Property

The intellectual property rights of the TELPARK IT application, its source code, design, and its navigation paths and different elements contained therein are the property of MAKSU ESPAÑA, S.L., which holds the exclusive entitlement to the rights of use of the same in any form, and particularly, the rights of reproduction, distribution, public communication and alteration, in accordance with the provisions of the applicable Spanish and European legislation. MAKSU declares that it does not grant a licence or authorisation, either express or implicit, over the intellectual and/or industrial property rights or over any other right or property, whether directly or indirectly related to the content included in the TELPARK IT application. The total or partial reproduction of the content included in the TELPARK application or of its web page is strictly prohibited. Any unauthorised use of this content shall give rise to the liabilities established by law.

The User's access to both the TELPARK "app" and "website" does not imply any kind of waiver, transmission or assignment, total or partial, of these property rights. For this reason, access to these contents or elements does not, under any circumstances, grant the User the possibility of copying, selling, modifying, reproducing, publishing, transferring, or creating new products or services arising from the information and elements contained therein.

The User does not acquire rights or licences in relation to the services provided by TELPARK or the elements included in it, except for the limited right to use the services provided, in accordance with the conditions applicable to each of them. The User may only use the content or elements s/he accesses through TELPARK for his/her own use and needs, and undertakes not to carry out, either directly or indirectly, any commercial use of the services or the materials, elements, or information obtained through them.


Right of withdrawal

Provided that the User has the status of consumer and user (not companies) according to the provisions of Article 3 of Royal Legislative Decree 1/2007, of 16 November, approving the recast text of the General Law for the Defence of Consumers and Users and other supplementary laws (hereinafter, RDL 1/2007), s/he may withdraw from the contract with MAKSU within fourteen (14) calendar days, starting from the date of creation of the User's account. To exercise the right of withdrawal, the User must notify their intention to withdraw from the contract by sending an email to the following email address: soporte@telpark.com (service in Spanish), or suporte@telpark.com (service in Portuguese). For this purpose, the User may use the withdrawal form laid down in Schedule 1, although its use is not mandatory.

MAKSU will send an email to confirm receipt of the withdrawal and return payments received from the User using the same payment method used for the initial transaction.


Dispute resolution

If the User wishes to contact MAKSU with any queries, incidents in their purchase, complaint, claim, or discrepancy regarding any matter related to these conditions of use, s/he can do so by sending an email to the address: soporte@telpark.com (service in Spanish), or suporte@telpark.com (service in Portuguese).

If MAKSU does not satisfactorily resolve the claim submitted internally by the User, in accordance with EU Regulation no. 524/2013, s/he has the right to request an out-of-court resolution of consumer disputes accessible via the following link: http://ec.europa.eu/consumers/odr/ .


Validity and full agreement

If any provision or provisions of these Terms and Conditions are considered to be null and void, in whole or in part, by any competent court, tribunal or administrative body, this invalidity or non-application will not affect the remaining provisions. In this case, the clause(s) affected will be replaced by another or others that have effects that are most similar to those of the provisions replaced.

These Terms and Conditions of the booking service provided by MAKSU constitute the total agreement between the parties, and is considered to be superior in rank to any prior written or oral agreement, understanding, assertion, representation, negotiation or purpose in accordance with this matter.


General provisions

These Terms and Conditions have been presented in good time, in accordance with the current legislation. Furthermore, MAKSU makes these Terms and Conditions available to the User, so that they can be stored and reproduced, thus complying with its legal duty to provide pre-contract information.

MAKSU reserves the right to unilaterally amend these Terms and Conditions at any time. In these cases, it will be published and notified with the most advance notice possible. Similarly, it reserves the right to unilaterally modify, at any time and without prior notice, the presentation and setup of TELPARK, its functionalities and/or the contents contained therein.

You expressly acknowledge and accept that MAKSU may, at any time, interrupt, deactivate and/or cancel the access to and/or use of TELPARK, and MAKSU will not be responsible for this.

All costs relating to the use of media to access TELPARK, including, without limitation, the costs of calls or mobile phone messages and bank charges will be borne by the User. Payments made with SMS systems may incur additional charges for sending the message, and these shall be borne by the User. MAKSU accepts no responsibility for any cost regarding telephone bills resulting from these messages.


Specific provisions of the On-street Parking Service

On-street Parking Service

By means of the On-street Parking Service, the User is offered the possibility to pay – through TELPARK – the cost of parking in various cities in Spain and Portugal in which TELPARK provides the service and which may be viewed on the website. This service will be hereinafter referred to as the "On-street Parking Service".

Use of the On-street Parking Service

To procure the On-street Parking Service with TELPARK, the procedure set out below must be followed:

  1. Open the TELPARK application.
  2. Select the "Parking meter" option from the TELPARK home screen. The User may be assisted, if they prefer, by using the geolocation service that is predetermined in TELPARK, provided that this option is enabled on the User's device.
  3. Select the registration number of the parked vehicle.
  4. Select the city where you have parked.
  5. Select the rate that applies depending on the area where your vehicle is parked.
  6. Set the duration of your stay.
  7. To finish, select "Confirm payment", and you will have now paid for your on-street parking space.
The application's functionality may change depending on future technological developments, and the abovementioned functionality merely serves as guidelines for its operation.

Price and cost of the On-street Parking Service

With regard to the cost of parking, the tariff will vary according to the town or city in which the vehicle is parked, according to the specific terms and conditions determined by the granting entity and applicable to the concession, and may, in some cases, carry a fixed and/or additional percentage charge for the use of TELPARK; the User will be informed of this before making the transaction.

Right of withdrawal

In accordance with the provisions of Article 103.a) of RDL 1/2007, the User has no right of withdrawal, as the provision of the On-street Parking Service is understood to have been executed at the time when the User pays for the stay.


Specific provisions of the Parking Payment Service

Parking Payment Service

By means of the Parking Payment Service through TELPARK, the User is offered the possibility to pay through TELPARK the cost of parking in certain car parks of the EMPARK Group and member entities or entities subscribed to the service, located in Spain and Portugal in which TELPARK provides the service and which may be viewed on the website. This service will hereinafter be referred to as the "Parking Payment Service".

Use of the Parking Payment Service

To procure the Parking Payment Service with TELPARK, you must open the TELPARK application and select the "Car parks" option from the home screen. Then follow the instructions indicated in the application for entry and parking in the car park.

The application's functionality may change depending on future technological developments, and the abovementioned functionality merely serves as guidelines for its operation.

Once the stay is over and the User has left the car park, s/he will automatically receive the charge for the price paid in the payment method paired with TELPARK. This price may be subsequently viewed on TELPARK, in the User's record of transactions made.

Under no circumstances will MAKSU be responsible for damages of any kind against vehicles, persons or properties. This includes, but is not limited to any direct or indirect damage, or about which s/he has been expressly warned, arising from, or in relation to, the access or use of the car parks, and, in this case, as established in Article 5 of Act 40/2002, of 14 November, regulating vehicle parking contracts, the User must seek damages directly from the car park owners or third parties that own the parking space.

Price and cost of the Parking Payment Service

With regard to the price, the tariff will vary depending on the car park in which the User's vehicle is parked, as well as the duration of the stay. This fee may be viewed by the User at the parking facilities themselves.

Right of withdrawal

In accordance with the provisions of Article 103.a) of RDL 1/2007, the User has no right of withdrawal, as the provision of the Parking Payment Service is understood to have been executed at the time when the User enters the car park using TELPARK.


Specific provisions of the Electric Vehicle Charging Service

Electric Vehicle Charging Service

The Electric Vehicle Charging Service is a system for procuring and paying for the service of charging electric vehicles at the different charging points for electric vehicles that can be identified through the TELPARK application (hereinafter, "Electric Vehicle Charging Service").

The Electric Vehicle Charging Service will be offered at TELPARK, and must be procured by the User following the instructions set out therein. The User can view the car parks where the Electric Vehicle Charging Service is offered at https://www.empark.com .

The User must use their own means of connection between the charging point and the electric vehicle, i.e. a compatible cable that is in perfect operating and maintenance condition, and TELPARK will not make the aforementioned means of connection available to the User under any circumstances.

MAKSU will not be responsible for damages arising from improper use of the service, nor for the misuse of the abovementioned means of connection between the charging point and the electric vehicle. Nor shall it be responsible for any delay in the provision of the service or any failure if the said delay or failure is attributable to causes beyond the control of MAKSU.

TELPARK, as a management, procurement and payment platform, provides the User with the Service to procure and pay for the charging of electric vehicles in these Terms and Conditions. For these purposes, the Electric Vehicle Charging Service is provided to the TELPARK User, without prejudice to the fact that the Electric Vehicle Charging Service is provided to a vehicle that is not owned by the User.

Use of the Electric Vehicle Charging Service

Once the User enters TELPARK, s/he may procure the Electric Vehicle Charging Service. To do so, the Instructions for Use set out below must be followed:

  1. Connect your electric vehicle or plug-in hybrid vehicle to the charging point with a compatible cable.
  2. Open the TELPARK application.
  3. Select the "Electric vehicle" option.
  4. The electric vehicle charging point has a 4-digit code at the top of the display. Enter this code in the "Charging point" field.
  5. Select the payment method you wish to use.
  6. Select "Start" and the electric vehicle charging process will start after a few seconds.
  7. Select "Stop" to stop the charging process, which will stop after a few seconds.

The application's functionality may change depending on future technological developments, and the abovementioned functionality merely serves as guidelines for its operation.

Under no circumstances is the level of energy supplied guaranteed in the service, as this depends on elements beyond the control of TELPARK, such as the weather conditions or the technical state of the vehicle (charge level). The User must follow all the safety guidelines communicated and/or stated at all times by TELPARK and made available both at the charging points and in the information that may be provided to him/her by other means.

TELPARK will not be responsible for the following causes, including, but not limited to: 1) The misuse, handling and application of charging points or their elements and, expressly, in the event the instructions provided for charging are not followed; 2) Faults and damages caused by force majeure or unforeseeable circumstances or crashes or failures of systems or telecommunications, which may limit or prevent the provision of the Electric Vehicle Charging Service or the means used for its provision and which are indicated at all times; 3) Damage that may arise from the inadequate maintenance of the vehicle, or the cable used by the User to carry out the charging service, as well as due to defects of the latter of any type; 4) The User's inability to charge their vehicle for reasons beyond the control of TELPARK, and 5) if false or inaccurate data are provided or without the necessary prior authorisation from the User.

Price and cost of the Electric Vehicle Charging Service

The prices and cost of the Electric Vehicle Charging Service will be duly indicated at each charging point, through an informative sign that will be perfectly visible by the User who carries out the electric charging process on their vehicle. However, in the future, other forms of informing about the price and cost of the Electric Vehicle Charging Service may be established through TELPARK, which appear on the screen.

Similarly, depending on the energy demand management services required for the effective provision of the service, different prices may be established.

Under no circumstances will the prices of the Electric Vehicle Charging Service be fixed, and may change. This change will be reported to Users on the informative sign at the charging point for electric vehicles or on TELPARK.

Right of withdrawal

In accordance with the provisions of Article 103.a) of RDL 1/2007, the User has no right of withdrawal, as the provision of the Electric Vehicle Charging Service is understood to have been executed at the time when the User procures and begins to use the service.


Specific provisions of the Space Booking Service

Space Booking Service

The Space Booking Service is a system developed by MAKSU for booking a parking space in the car parks where the service is offered, identified through TELPARK (hereinafter, "Booking Service").

You can view the car parks in which the Booking Service is provided by accessing the following link: https://www.telpark.com/centro-de-ayuda/como-se-reserva-una-plaza-con-telpark/ .

Use of the Space Booking Service

By using the Booking Service, the User can reserve a space at the selected car park for a specific period of time, and the booking must be made before a minimum time in advance, which will vary in each of the car parks associated with the service.

To procure the booking service with TELPARK, open the application, select the "Book Space" option on the home screen, and follow the instructions indicated there to complete the booking process.

When the process is complete, the User will receive a confirmation email with the booking details. S/he can also view this data at the "Car Parks" option.

By using the Booking Service, the User can reserve a space at the chosen car park, thus, the parking space will be available on the day and at the time indicated and during the time booked. The specific numbering of the space will never be guaranteed in this booking.

During the booked period, the User may enter and leave the space as many times as s/he wishes, and this will not incur any cost. Furthermore, the User is granted a courtesy period for entering and leaving the car park, which will be specified to the User in the booking confirmation email.

However, if the space is used outside the reserved period and outside the courtesy period offered, the extra time will be charged according to the rotation rates in force at the chosen car park, which will be available to the User at the car park. Thus, if the Booking Service has been paid with a credit or debit card duly paired with TELPARK, the charge for the use of the parking space outside the reserved period will be made automatically through TELPARK. If it has been paid by other payment methods, the payment for the use of the parking space outside the reserved period must be made by purchasing a ticket at the car park itself, and it must be paid before leaving the parking.

Price and cost of the Booking Service

The prices and costs of the Booking Service vary depending on the car park selected by the User, the time slot and the duration of the stay. The price and cost of the Booking Service will be duly indicated on TELPARK, when selecting each of the car parks that house the space to be reserved.

Right of withdrawal and refund

Provided that the User has the status of consumer according to the provisions of Article 3 of RLD 1/2007, s/he is entitled to withdraw from the service procured with TELPARK and, therefore, may withdraw from the service within fourteen (14) calendar days, starting from the procurement date of the service, unless s/he uses the previously booked space, in which case the right of withdrawal will be forfeited at the time the space is used.

Similarly, the User will lose the right of withdrawal once the booking period has started, regardless of whether or not the User has made use of the booking.

To exercise the right of withdrawal within the aforementioned periods, it will be sufficient for the User to send a communication to MAKSU indicating their decision to withdraw from the contract. This communication must be sent to the following email address: soporte@telpark.com (service in Spanish), or suporte@telpark.com (service in Portuguese). The User may use the withdrawal form laid down in Schedule 1, although its use is not mandatory.

MAKSU will send an email to confirm receipt of the withdrawal and return all payments received from the User using the same payment method used for the initial transaction.

Exercising the right of withdrawal will discharge MAKSU's obligations with the User, in relation to the Booking Service.

No refund will be made in the event: (i) of cancellation of the booking once the use of the space has begun, or (ii) of a stay in the parking space that is shorter than the time booked or, in general, for a period that does not exactly correspond to the time booked, (iii) of use of a vehicle other than the vehicle stated when procuring the booking service, or (iv) if the booking period starts and neither the space nor the right of withdrawal has been used.


Specific provisions of the Multipass Service.

The Multipass Service allows the User to enter one of the car parks which offers this service on any day, allowing a maximum stay of 12 hours. This Service ends when they leave the car park. If the User decides to leave and re-enter the car park on the same day or the next day, this will constitute a new use of the Multipass Service, and it will be deducted from the purchased uses.

The Multipass Service offers the User the option to purchase more than one use at the selected car park at the time of purchase, with a discount on the maximum daily parking rate, according to the current offer.

You can view the car parks in which the Multipass Service is provided and current offers by accessing the Multipass section in the TELPARK app: https://faq.telpark.com/es/faq/multipass-la-solucion-adaptada-a-tus-necesidades-de-aparcamiento/ . MAKSU reserves the right to modify the car parks where the Multipass Service is provided.

Use of the Multipass Service

Using the Multipass Service, the User will be able to access the car park and park for up to 12 hours per use. Use of the car park ends after 12 hours or if the vehicle leaves the car park within these 12 hours.

Each use of the Multipass Service only allows one entry and exit at the chosen car park. If the User enters and leaves the selected car park several times, each exit will constitute one use.

After purchasing the Multipass Service, the uses will be activated automatically. This means that whenever the User accesses the car park where the Service is provided, one use will be deducted.

The Multipass Service can only be purchased through the TELPARK app, as follows:

  1. Open the app and select the "Multipass" option from the main screen.
  2. Select the car park for which you wish to purchase the service, according to the offer in force at each car park.
  3. Select the number of uses you want to purchase.
  4. Select the vehicle for which you wish to purchase the Multipass Service.
  5. Finally, confirm the purchase.

When the process is complete, the User can view the details of their purchase in the TELPARK app, in the section "Multipass", by selecting it.

The Multipass Service will only be valid for uses at the car park selected at the time of purchase. Similarly, the service can only be used by the vehicle indicated at the time of purchase, and the number plate may not be changed later.

The Multipass Service lasts for 24 months.

If parking for longer than 12 hours:

  • If the User has more uses available for the Multipass Service, the extra parking time will deduct another use.
  • If the User does not have more uses available, the extra time will be charged according to the rotation rates in force at the chosen car park, which will be available to the User at the car park. In this regard, the time exceeding 12 hours parking will be charged automatically through TELPARK, to PayPal or the credit or debit card linked to the app.

Multipass Service Prices

The price of the Multipass Service varies depending on the car park selected by the User and offers in force, and they will be duly indicated in TELPARK when selecting each of the car parks offering the service.

Right of withdrawal and refund

According to the Provisions provided for in the General Terms and Conditions.



SCHEDULE 1. WITHDRAWAL FORM

(Form to be filled in by the User who wishes to withdraw from the contract)

FAO MAKSU ESPAÑA, S.L
Avenida del General Perón, 36, planta 1ª
C.P. 28020- Madrid
( soporte@telpark.com )


I, Mr./Mrs. [Write text], with email address [Write text], in accordance with the RDL 1/2007, Recast Text of the General Law for the Defence of Consumers and Users, hereby inform you of my decision to withdraw from the purchase contract for the [Write text] service executed on [Write text], with the localisation number [Write text].


This communication is issued within 14 calendar days after the date indicated for the execution of the contract.




User Signature

(sign only if the form is presented on paper)



In [Write text], on [Write text]

ANEXO 1. MODELO DE FORMULÁRIO DE RETIRADA

(Formulário a ser preenchido pelo Cliente que deseja se retirar do contrato)

À MAKSU SERVICES, S.A.
Av. Conde Valbom, 30, 5º
C.P. 1050-068 Lisboa
( suporte@telpark.com )


Pela presente, eu [Escrever texto], com o endereço de correio electrónico [Escrever texto], nos termos e ao abrigo do disposto no Dec.Lei 24/2014, de 14 de Fevereiro, sou a informá-los da minha decisão de resolução unilateral do contrato de aquisição de serviços de [Escrever texto] celebrado no dia [Escrever texto], con número [Escrever texto].


A presente comunicação de resolução é efectuada dentro do prazo de 14 dias de calendário subsequentes à data indicada como de celebração do contrato.




Assinatura do Utilizador

(Assinar únicamente no caso da comunicação de resolução ser apresentada em suporte de papel )



[Escrever texto], em [Escrever texto]

© Maksu España, S.L.

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