Privacy Policy

1. Data Controller and Data Protection Officer

The Controller of the processing of your personal data is Maksu España, S.L. (“Maksu”) with trade register no. B86389541 and the following contact details:

Postal address: C/ Avenida del General Perón nº 36, 1ª Planta, 28020.

Telephone: 91 54 68 900

Maksu is part of the Empark Group, which has designated a Data Protection Officer, before which you may raise any consultation regarding the processing of your personal data. The contact details of the Data Protection Officer are as follows:

Postal address: C/ Avenida del General Perón nº 36, 1ª Planta, 28020

E-mail: dpo@telpark.com


2. Personal data processing purposes

Customer’s personal data will be processed to manage the performance of the contracted services.

Additionally, Maksu may process customer’s personal data to comply with any legal obligations, including fiscal obligations and the local regulation that is applicable.

Other processing activities may be carried out that do not respond to the necessity of executing a contract or complying with legal obligations. At any given moment, the customer may object to processes based on our legitimate interest or withdraw the consent given for them.

As such, as long as the customer does not object by checking the box found in the particular conditions, the customer may receive, through e-mail communications, information related to products or services offered by Maksu, similar to the contracted ones, which may be of the customer’s interest. For the performance of this purpose, personal data may be analysed to develop a profile that will allow such commercial communications to be suited to the customer’s preferences and necessities. In this analysis, customer’s personal data related to demographic information and the type of contracted product, may be utilized.

Additionally, as long as the customer has checked the corresponding box, he/she may receive, through any communication channels (including, amongst others, e-mail, SMS, and telephone calls), information on products or services offered by the Empark Group or third parties, related to the parking and electronic payment sectors. For the performance of this purpose, personal data may be analysed to develop a profile that will allow such commercial communications to be suited to the customer’s preferences and necessities. In this analysis, customer’s personal data related to demographic information and the type of contracted product, may be utilized. In any case, the customer will only receive this type of commercial communications for as long as he/she doesn’t withdraw the consent given for them.

As long as the customer has checked the corresponding box, his/her personal data may be communicated to companies of the Empark Group and third parties related to the parking and electronic payment sectors, so that they can inform the customer on products or services offered by them.

Personal data storage period

Customer’s personal data will be stored for as long as it is necessary for the above-mentioned purposes. Once they it is not necessary, data will be blocked during the time necessary for the exercise or defence against administrative or judicial actions, and will only be unblocked and processed for such purposes. Once this period has ended, data will be definitively cancelled.


3. Personal data recipients

Your personal data may be communicated to Public Administrations, Authorities and Entities, including Courts and Tribunals, in compliance with the applicable legislation.

Additionally, service providers hired by Maksu that act as data processors, or companies of the Empark Group, may have access to your data for the performance of the abovementioned purposes.

Moreover, if the customer has given his/her consent by checking the box found below, the customer’s data may be communicated to companies of the Empark Group or third parties related to the parking and electronic payment sectors to inform him/her on products or services offered by them.

The list of Empark Group companies may be consulted in the following address: www.empark.com


4. Legitimation for the processing and communication of personal data

For the above mentioned processes whose purpose is the management of a contracted service or the compliance with a legal obligation, the legitimate bases for said processes are the execution of a contract or the compliance of the applicable obligations. As such, failing to provide Maksu with the necessary personal data, or the provision of inexact or incomplete data, may result in the impossibility to execute the contract in the established terms. Users are responsible for the veracity of the facilitated data, as well as of communicating Maksu any modification of them.

Processing activities carried out with the purpose of communicating the customer information related to products or services offered by Maksu, similar to the contracted ones, find their legitimate bases on Maksu’s legitimate interest. As such, the customer may object to these activities when providing his/her personal data through the checkbox found in the particular conditions or in any posterior moment. Information on how to exercise the customer’s right to object may be found in section 5 of this policy “Data subject’s rights in relation to personal data processing”.

Processing activities carried out with the purpose of communicating the customer information on other products or services offered by the Empark Group and by third parties, related to the parking and electronic payment sectors, have their legal basis on the customer’s consent. As such, customers will receive this type of communications for as long as consent is not withdrawn.

The communication of customer’s data to companies of the Empark Group and third parties related to the parking and electronic payment sectors finds its legal basis on the customer’s consents. As such, customers will receive this type of communications for as long as consent is not withdrawn.

The use of the services offered by Maksu will never be conditioned to the customer giving the solicited consent. In any case, we remind customers that they can withdraw consent given by them at any time, without it having any consequence on the contracted products or services. Information on how to exercise data subject’s right to withdraw consent may be found in section 5 of this policy “Data subject’s rights in relation to personal data processing”.

The Data Protection Officer may be contacted in relation to any queries related to the purpose of Maksu’s processing activities or their legitimation. Information on the Data Protection Officer’s contact details may be found in section 1 of this policy “Data Controller and Data Protection Officer”.


5. Data subject’s rights in relation to personal data processing

Data subjects may exercise their rights to access, rectify, erase, restrict, and object to processing, and the right to data portability in the situations and to the extent established by the applicable legislation at any given moment.

Data subjects may also withdraw their consent, if it has been given, and object to receiving commercial communications.

Maksu has established the following channels through which to exercise this rights:

  • Post, attaching a copy of your national identification document, passport or any other identification document, and a petition in which your request is identified, addressed to Maksu España, S.L., Avenida del General Perón, 36, planta 1ª Departamento de Atención al Cliente RGPD.
  • E-mail sent to info@telpark.es with the following information: name and surname of the data subject, copy of his/her national identification document, passport or any other identification document, and a petition in which the request is identified.

Moreover, data subjects have the right to lodge a complaint before Spain’s supervisory authority: Agencia Española de Protección de Datos.

© Maksu España, S.L.

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